Refund policy

Return & Refund Policy – Xenovial

Your satisfaction is important to us.

Return Period

You may request a return within 14 days of receiving your order.

Return Eligibility

Returned products must:

• Be unused and in original condition.
• Be returned with original packaging.
• Include proof of purchase.
• Be suitable for resale.

Non-Returnable Items

The following products cannot be returned:

• Personalized or custom-made products
• Clearance or final-sale items
• Opened hygiene or personal care products

Return Procedure

Please contact our customer support before returning any item. Once approved, return instructions will be provided.

Unless the item is damaged, defective, or incorrectly delivered, return shipping costs are the customer's responsibility.

Refunds

Once your returned item has been received and inspected, approved refunds will be processed to the original payment method within 7 business days.

Contact Information

Store Name: Xenovial
Address: 208 High Holborn, London WC1V 7EP, UK
Phone: +44 2073418570